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Parkly · Support

Stuck on a level? Let’s sort it.

Parkly is built by one person. The answers below cover most things, and if none of them fit, write in and you’ll get a real reply.

support@moetalaat.com

Quick help

The fastest path through Parkly’s main bits. If what you need isn’t here, scroll on to the FAQ or just email.

Getting started

Open Parkly and tap Drive. The bay you are aiming for is painted yellow. Get the car into it without hitting anything, before the clock runs out.

The three stars

One for parking without any contact, one for beating the target time, one for finishing square in the bay. They are scored separately, so you can take all three on different runs.

Controls and cameras

Settings has four steering schemes (buttons, drag, tilt, a real wheel) and three cameras (chase, top down, cockpit with mirrors). Change any of them mid-campaign.

Cars and coins

Coins come from finishing levels, more for a first clear than a repeat. Cars cost between 600 and 4,200 coins and genuinely handle differently. The limousine is Full Garage only.

Ads

One full screen ad on the way out of results, never after a failure, plus two optional videos for extra coins. Full Garage removes all of it permanently.

Cloud saves

Progress saves to your device always. Sign in with Apple or Google from the account screen and it backs up too, so a new phone picks up where you left off.

Privacy

No analytics at all. The only thing stored about you is your coins, your cars and your best runs. Buy Full Garage and the ad software never even starts.

Delete your data

Account screen, then Delete account, then confirm. Cloud save, local save and the account itself, all gone immediately. Purchases stay on your Apple ID.

Frequently asked questions

How do I get three stars on a level?+

They are three separate tests. The first is for finishing with no contact at all, so a nudge against a pillar or another car loses it. The second is for beating the level's target time. The third is for how straight and centred you finish in the bay, which is measured against the bay's own lines. You do not have to take all three in one run, your best of each is kept.

I keep failing on time. Any advice?+

Set up earlier. Most lost time is spent correcting an approach angle that was wrong forty metres back, not in the bay itself. Try the top-down camera for a couple of runs to see the line you are actually taking, then switch back.

Which steering scheme should I use?+

Buttons are the most precise and the default. Drag is faster once it clicks. Tilt is good on the wider decks and awkward on the street. The wheel is the most fun and the hardest to be exact with. There is no scoring difference between them, so use whichever you enjoy.

Does the car I pick actually matter?+

Yes, more than you would expect. Each car has its own length, width, height, mass and steering lock. The van is genuinely harder to place than the hatch, and the pickup's wheelbase changes where it pivots. A level you have three-starred in the hatch can be a real problem in the pickup.

How do I earn coins faster?+

First clears pay considerably more than repeats, so moving forward beats grinding an early level, which is deliberate. Three stars pay more than one. You can also double what a run paid by watching an optional video on the results screen, and there is a free-coins video in the store, capped at five a day.

What does Full Garage include?+

Every car in the game including any added later, no ads at all, and double coins on every run. It is a single payment, not a subscription, so there is nothing to renew and nothing to cancel.

I bought Full Garage but the cars are still locked.+

Open the store and tap Restore Purchases, which asks Apple what your Apple ID owns. If it is still wrong, check you are signed in to the same Apple ID you bought it with. If it still will not appear, email support@moetalaat.com with your receipt and it will get sorted.

I bought coins and they did not arrive.+

That should not happen and the game will tell you if it does. Email support@moetalaat.com with your receipt and the coins will be added by hand. Apple handles refunds separately at reportaproblem.apple.com.

Can I turn the ads off without paying?+

No, but you can decline personalised ads and still play everything. The consent form and iOS's tracking prompt both let you refuse, and the game does not treat you any differently for it. Full Garage is the only way to remove ads entirely.

Do I have to sign in?+

No. The game signs you in silently on first launch so your progress has somewhere to live, and you are never asked for anything. Signing in with Apple or Google is only worth doing if you want that progress to survive a reinstall or move to a new phone.

I signed in on a new phone and my progress merged oddly.+

When you sign in to an account that already has progress, the two are merged rather than one replacing the other: the best stars, times and accuracy from each side are kept, the cars from both are kept, and the coin balance becomes the larger of the two rather than the sum. If something looks genuinely lost, email support before playing much further.

What happens if I sign out?+

The device goes back to being a guest and the save on that phone is cleared, so whoever uses it next does not inherit your garage. Your account's own progress is untouched and comes back the moment you sign in again.

How do I delete my account?+

Open the account screen, tap Delete account, and confirm on the panel that appears. Your progress in the cloud, the save on this phone, and the account record itself are all deleted straight away, and it cannot be undone. Guests can do this too. Anything you bought belongs to your Apple ID and is not affected, so Restore Purchases still brings it back. If you have already deleted the app and want the cloud copy gone, email support@moetalaat.com.

Is there an Android version?+

Not yet. Parkly is iPhone only at launch. Android is possible later if enough people ask.

The game runs hot or drops frames on my phone.+

Parkly adjusts its rendering to the device on launch, but the night street is the heaviest of the three maps. Email support@moetalaat.com with your iPhone model and which map, and it helps to know.

Still need help?

One developer, one inbox. Write in and you’ll get a real reply.

support@moetalaat.com

See also: About Parkly · Privacy Policy · Terms of Service

Parkly

iPhone · Landscape